MOYEO KOREA · CUSTOMER GUIDE
Booking, Changes & Refunds
The correct confirmation, change and cancellation channel depends on where you booked.
Effective date: 2026-10-051. Requests made through MOYEO KOREA
After you select a product and option and submit a preferred time, availability is checked with the provider. A request receipt is not a confirmed voucher. Check the booking ID, confirmed time, address, price and instructions in My bookings. Sending an enquiry or saving an item to an itinerary does not book it.
2. Bookings made on external sites
For bookings completed on Klook, Agoda, Catchtable, Naver or another external site, check the booking record and confirmation issued there. Submit payment, change, cancellation and refund requests through that booking site. A booking-complete status in your MOYEO KOREA itinerary does not automatically synchronise with an external booking.
3. Before paying
Check the date, number of guests, option, inclusions and exclusions, taxes, deposit and on-site balance. Unless otherwise stated, our service product prices are in KRW and visit times are Korea time. For external products, check the currency and conditions on the payment screen. A verified deposit does not mean the full amount has been paid.
4. How to request a change or cancellation
For a MOYEO KOREA request, use cancellation requests in My bookings or send your booking ID and request by WhatsApp or email. Do not send passwords, card numbers or medical records. We will review the original booking terms and provider response. Availability for a new date, price differences and cancellation costs are checked before a change is confirmed.
5. Refund conditions and processing
Cancellation deadlines, fees and no-show or late-arrival conditions vary by product and are governed by the terms disclosed at booking and applicable law. We do not promise an arbitrary refund percentage where product terms are unconfirmed. When a refund is approved, the amount, method and expected processing time will be communicated. Posting times depend on the payment method and financial institution. If a provider cannot deliver the service, we will review alternatives or refunds without limiting statutory rights.
6. Support and booking status
Support replies and provider confirmation are currently handled manually. A WhatsApp enquiry is not instant booking confirmation or an automatic refund. Unless separately stated, automatic email or SMS notifications are not provided, so check My bookings. Clinical suitability and treatment details are determined in consultation with the clinician.